already supported Premier Pet Supply but needed a more convenient location. Despite being just five miles from the original store, the Troy store quickly established itself as a success. Premier Pet Supply In 1992, Ray Hesano started Premier Pet Supply after struggling to find high-quality pet products for his own dog. He opened the first store at 13 Mile and Southfield Road in the Village of Beverly Hills, laying the foundation for a business rooted in better care and community connection. Not long after, Ray asked his 18 year old, fresh out of high school, nephew, Mike to help stocking pet food on the shelves. What began as a job quickly became a passion, as Mike learned more about all aspects of the store’s operations and built strong relationships with their incredible customers, he soon discovered a deep appreciation for the work and found his career Over the years, Mike steadily took on more responsibility, eventually running the store on his own. Without financial backing, he spent years saving to buy into half of the original location, officially becoming an owner in his mid-twenties—earning his place through persistence and hard work. As the business grew, Mike helped guide its expansion, including the decision to open a location in Troy. Drawn to the city’s family-friendly culture and strong compassion for pets, he saw an opportunity to better serve customers who Today, Premier Pet Supply remains a familyrun business. Ray is still an owner, and Mike now works alongside his cousins Jeff, Steve, and Brandon who are partners in several locations and were instrumental in the early operations. Together, they balance trust, shared values, and a commitment to being honest with one another—something Mike says is both the greatest strength and the greatest challenge of working with family. More than 30 years after it began, Premier Pet Supply continues to grow with intention, guided by family leadership, strong community ties, and a shared commitment to doing right by pets and the people who love them. Original sign at the first Premier Pet Supply Mike Palmer, Ray Hesano, and Jeff Nagarah Left to Right: Partners : Brandon Thorne, Mike Palmer, Steve Shamou, and Jeff Nagarah EXPERIENCE TROY | 18
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